Then I rebuilt it. The new site is organized around what a visitor needs to do: understand the coverage, trust the agency, ask for a quote. I built five lead forms that change their questions based on the answers, so a business owner and a homeowner each get a short, relevant form. Every submission records which channel it came from, so the agency can see what marketing works. With the foundation in place, I designed the next phase: an ongoing growth plan and a plan to put the agency's client data to work. [ADD: one result, e.g. leads per month since launch, or a line from the client.]